Shipping policy

Shipping details.

At present we are posting our products via Royal Mail 48 hrs tracked as we have had issue with damage when using certain providers. By using Royal Mail we feel safer that your purchases will reach you in the same condition they left us. We will continue to look at other service providers' as our business grows.

Packaging

Where possible we use recycled boxes for our packaging as this fits in with our sustainability ethos. Therefore don't be surprised if your purchases arrive in an odd looking box. Where possible we also reuse packaging material to supplement any new packing materials used.

Shipping

We aim to pack and post your items within 3 to 5 working days and we will  email you to let you know your items have been dispatched. We will also provide you with the tracking number.

Damage and refunds

We hope our products arrive to you without damage. You have two working days to notify us of any issues. Full refunds are given once we receive any damaged good back. Buyers are responsible for the return postage.

 

International Shipping We ship worldwide. International orders are sent via Royal Mail Parcel Force  International Tracked & insured for full peace of mind on valuable items. Estimated delivery times:

  • USA & Canada: 7–14 business days
  • Europe: 5–10 business days
  • Rest of World: 10–21 business days

Customs, Duties & Import Taxes International orders may be subject to customs duties and import taxes upon arrival in your country. These charges are the responsibility of the buyer and are not included in our shipping costs.

  • USA buyers: Items valued over $800 USD may be subject to US customs duties.
  • Canadian buyers: Items valued over CAD $20 may be subject to Canadian customs and import fees.
  • EU buyers: Since Brexit, UK exports to the EU may be subject to VAT and customs charges on arrival.

We are not responsible for any delays caused by customs processing. We recommend checking your country's import regulations before purchasing.

Questions? Please get in touch before ordering if you have any questions about shipping or customs.